Returns Policy

Please refer to the Vendor’s Profile page for their return policy. You can do this by clicking on the Vendor’s name

 

We host lots of different brands, and some products are made to order, so they will all have different policies, so it is the customer’s responsibility to check these prior to purchase.

The Exception 

All of our partners have been vetted and we fully trust them, however in the event that an item arrives that  a) ‘is significantly not as described’ or b) ‘item does not arrive at all’ and the customer cannot settle the dispute with the vendor directly, The Cub Collective will dispute in your favour

  • If the ‘item is not delivered’ we will ask the seller to provide proof of shipping and delivery that can be tracked online. If the seller fails to do so, we will resolve the dispute.
  • If the ‘item is significantly not as described’, and both parties cannot agree as to the difference between the item/service that was sold and what was described, we will make a fair decision based on all the information we hold about the item. We will exercise our decision-making authority based on numerous factors, which include the description of the item at the point of purchase, communications between you and the seller as well as any documentation provided. All decisions made by us are final.

 

The Cub Collective